You have the right to return the products you purchased at no extra cost and without having to tell us why you wish to return them. The deadline is 7 working days from the date you receive the products. In this case, you only pay the direct cost of returning the products.
Returns are only accepted if the products you wish to return are in the same condition as you received them. Ie without unpacking or tampering with the receipt.
For your wish to return the products you purchased please contact us at firstname.lastname@example.org
In case of return of your products, your refund will be completed within 30 days of the date we receive the products, in the same way as you choose to pay for your order.
• How do I know my order has been registered?
Once your order is delivered, you will receive an automated email informing you of the items you ordered, their prices and the total cost of your order. The same mail will confirm the information you entered on the order, ie the shipping address as well as the billing information (invoice or receipt, billing information, etc.).
• Can I cancel my order?
If you have completed an online order, you can contact us by phone and we will immediately cancel it.